Service Level Agreements for Digital Ad Operations Workflow
Service Request Category Our Timelines
Inventory Check (new sale inquiry) 3 business hours
Process NEW IO into DFP (reserve inventory) 3 business hours
Cancel existing IO in DFP (release inventory) 1 business hour
Creative submission timelines for agencies and clients 5 business days
Creative testing and trafficking 2-3 business days
Campaign go-live screen grab (Mon-Fri, business days) 2-3 business days
Weekend & public holidays campaign go-live screen grabs 1 day
Sponsorship campaign go-live screen grabs (any day) 1 day
Ad hoc mid campaign report 1 business day
End of campaign report 1-2 business day